1.We are a delivery service provider. We provide an online platform to order cake/savouries/gifts online from the list of bakeries available on the Services (“Vendors”).
2.We are responsible only for: (a) showing the availability of the Services; and (b) serving as the limited agent of each Vendor for the purpose of accepting payments from you for your online order and delivering your order.
3.We have also displayed our own product list, and are responsible for the quality of our products.
4.You agree to provide complete, current and accurate information during the registration process.
5.Orders once placed cannot be cancelled.
No change in instructions can be entertained after placing the order.
6.After the completion of an order, we may call you on the contact number provided to confirm the details of the order. We may also contact you or email you to inform and confirm any change in the order, due to availability or unavailability of the order.
7.We reserve the sole right to substitute the products/vendors with equal or higher value in case of unavailability or any other issue of the desired product.
8.It is clarified that if you are unavailable on the phone at the time we are confirming the order, we will cancel your order. We also reserve the right to cancel your order in the following circumstances:
(a) lack of information provided by you or unavailability of all the items ordered by you at the time of booking the order;
(b) failure due to reasons beyond our control.
9.In case of payment at the time of delivery, you will not be required to pay for:
(a) orders where the packaging has been tampered or damaged by us;
(b) wrong order being delivered.
10.Our decision on refunds shall be at our sole discretion and final.
11.You agree and acknowledge that we shall not be responsible for:
(a) The services or goods provided by the Vendor doesn’t suit your requirements and needs;
(b) The Vendor’s services or goods not being up to your expectations or leading to any loss, harm or damage to you;
(c) The availability or unavailability of certain items;
(d) The Vendor serving the incorrect orders.
12.You understand that our liability ends once your order has been delivered to you(in case of our vendor’s product).
13.The images displayed on the site are indicative in nature. It may vary in appearance, shape or design for reasons.
14.Mid-night Delivery will be made between 11 pm to 11.55 pm on mentioned /asked delivery date.
15.In case of Heavy Rains,Natural Calamities or any other unexpected problem we reserve the right to reschedule the delivery.
16.If there is any complaint about our products, please let us know within a hour after placing the order. After that any complaint cannot be entertained.